Refund policy

Returns & Refunds

Last updated: October 22, 2026

We want you to be happy with your order. If something is not right, you have 30 calendar days from the delivery date to request a return or refund.

1. When you can request a refund or replacement

• The product arrived damaged, defective or broken.
• You received a different item than the one you ordered.
• The order never arrived after the estimated delivery window has passed.

2. When a refund does not apply

• Change of mind on used or opened personal-care items, for hygiene reasons.
• Damage caused by misuse, improper installation or normal wear.
• Delays caused by customs or carrier issues outside our control (we will still help you track the order).

3. How to start a request

Email us at jmoralesatc@gmail.com with your order number and photos of the product and packaging. We answer within 1–2 business days.

4. Refunds

Once approved, refunds are issued to the original payment method within 5–10 business days after we receive and inspect the item. Shipping costs already paid are refunded only when the error was ours.

5. Replacements

For damaged or wrong items we send a replacement at no cost. If the item is out of stock, you may choose a full refund instead.

Questions? Write to jmoralesatc@gmail.com.